OnStorio Support
Welcome to OnStorio Support.
If you need help with your OnStorio account, publishing stories, profile settings, login, language preferences, technical issues, or any other part of the platform, we are here to help.
Contact Support
For support requests, please contact us at:
Please include as much information as possible about the issue you are experiencing. If applicable, include the email address connected to your OnStorio account and a short description of the problem.
Please do not send passwords or other sensitive account information by email.
Account & Login Help
If you are having trouble signing in, creating an account, verifying your email, or accessing your profile, contact our support team and describe the issue.
Delete Your OnStorio Account
You can request permanent deletion of your OnStorio account and associated personal data at any time.
To request account deletion, email [email protected] from the email address associated with your OnStorio account and use Delete My Account as the subject.
After your request is verified, your OnStorio account and associated personal data will be permanently deleted, except for information that OnStorio may be required to retain for legal, security, fraud-prevention, or regulatory purposes.
If you can access your OnStorio account, you may also use the account deletion option available within the application.
Publishing & Stories
If you experience a problem while writing, publishing, editing, hiding, or deleting a story, please contact us with details about what happened.
Profiles & Social Features
For questions related to profiles, connections, member search, likes, recommendations, language preferences, or other social features, our support team can assist you.
Report a Problem
If you find a technical problem, unexpected behavior, or something that is not working correctly, please email us with:
- Your device type
- Your operating system version
- A description of the problem
- The steps that caused the problem
- A screenshot, if available
Safety & Content Concerns
If you need to report inappropriate content, abusive behavior, impersonation, or another safety concern, contact:
Please include enough information for us to identify and review the content or account involved.
Report a Child Safety Concern
To report a child safety concern, including suspected child sexual abuse or exploitation (CSAE) or child sexual abuse material (CSAM), contact OnStorio immediately at:
Please include enough information for OnStorio to identify and review the content or account involved. Do not send or forward illegal child sexual abuse material by email.
Child Safety Standards:
https://onstorio.com/child-safety-standards/
Privacy
For questions about your privacy or personal data, contact:
Privacy Policy:
https://onstorio.com/privacy-policy/
Terms of Use
Terms of Use:
About OnStorio
OnStorio is a social network built around writing, reading, stories, ideas, and meaningful connections.
OnStorio gives people a place to express themselves through words, discover writers from around the world, and connect through the stories they share.